Complaints

If you have a concern about services provided by Integrity Financial Planners Pty Ltd (IFP) or one of our representatives we will try and resolve your issues quickly and fairly.  To allow us to do so you will need to take the following steps.

1. Contact IFP’s Compliance Manager and provide them with details of your concerns and complaint.  IFP is required to reply to any complaints, concerns, allegations or queries that you have within 45 days of the receipt of your correspondence.

You can contact the Compliance Manager using the form on this page or the following contact details:

The Compliance Manager
Integrity Financial Planners
PO Box 1140, Croydon VIC 3136
Phone: 03 9723 0522

2. If the outcome of your correspondence with the Compliance manager is not to your satisfaction, you may lodge a complaint in writing with FOS.  FOS will undertake an independent review of your concerns.

Financial Ombudsman Service
GPO Box 3, Melbourne Vic 3001
Phone: 1300 78 08 08

Further information regarding the Financial Ombudsman Service is available from www.fos.org.au